Frequently Asked Questions

First, please check with your group that the final orders have been collected and dispatched to Concept Photography Ltd. If yes, please click here to submit your order going forward.

Your 6x4" staff photographs are now sent with the final orders. If you need these in a different size or would like the link resent, just give us a call.

Sometimes this occurs because we print to the most popular print sizes and, through no fault of our own, they are different ratios. We feel it is best to print on the most common sizes, as these are easier to find frames for.

If you've ordered a 10x8 inch print, it will be exactly how it appears on the proof sheet. However, if you've ordered a 6x4 inch print, it is a narrower rectangle (6 inches across and 4 inches down compared to 10 inches across and 8 inches down on a 10x8 print), so it may appear different.

We will always try to keep the original image intact if possible, but sometimes this cannot be done. If you would like any further information on this, please call the office.

This is our "Extreme Close Up". We pride ourselves on taking a modern approach to photography and we always strive to offer a range of shots.

We normally provide your standard head and shoulders portrait and also offer some alternative artistic photos for variation. The close up shot is extremely popular and aims to enhance the details of your little one's eyes and facial features by doing an up-close portrait.

It tends to look great in a simple modern frame on the wall so the focus is entirely on them.

No, all prints are supplied unmounted.

Yes, you can, but please note that our special offers are valid strictly per household.

Sadly not. We provide these packs as single image packs, similar to old style school packs, and they cannot be modified.

If there is something you would like changed, such as a scratch removed, please call us to make this request.

Yes. . This allows you to upload your images to social media and have them printed by any high street shop or online photography website offering this service - please note digital items are non-refundable.

We supply images cropped to 10x8" at 305 dpi. These are the same files we print from and they should print up to 16x12" without quality loss.

Please note that we are unable to give assistance with using third party printing companies.

We usually keep images from a nursery backed up for at least 2 years. Please contact us to find out if we still have the images if your shoot was longer than 2 years ago.

These are similar to an old-school photo pack, where you choose one image and we print it in lots of different sizes for you.

As the name states, they are single image packs and you cannot mix and match images within these packs, as it is an automated process. They make good presents to give to family as you get a variety of sizes included.

In the unlikely event that you are anything but 100% happy with your order, simply return the prints you are unhappy with to us.

Please enclose a quick cover letter explaining why you are unhappy, including your phone number and return address, and we will get it sorted for you as quickly as possible.

We can replace your unwanted prints with a different image of your choice or give you a refund.

Please note you must register your complaint with us no later than 14 days after receiving your prints. Also, due to the nature of the product, we are unable to give refunds on digital products.

We are always happy to rectify any mistakes made our end free of charge.

If, however, you change your mind about the prints you have ordered and we have already produced them, we do need to charge a reprinting, admin and postage fee to reprint and dispatch them to you. This charge depends on the value of the products being reprinted, and we do need to get the original prints back before we can issue reprints.

Concept Photography owns the copyright to all images taken at our photo shoots. However, we always ask permission if we wish to use anyone’s image for advertising or display purposes.

By phone on 01179 558100. Lines are normally open Monday to Friday, 9am to 4pm, excluding bank holidays. These hours may be shorter at quieter times of the year.

If you do not get through, please leave a message with as much information as possible and we will get back to you as soon as we can.